Director of End User Services

Director of End User Services Position Description: Be part of a growing team in one of the largest technology and business services firms in the world. If you are a highly motivated, energetic, customer focused, and forward thinking leader then we have an opportunity for you as Director of our End User Services. Your future duties and responsibilities: o Manage service desk, field services/desktop support, mobility services for both internal and external operations. o Ensure customer service is timely and accurate on a daily basis. o Utilize standard operating procedures, key performance indicators (KPIs), and scheduled reporting to provide visibility to end user services performance. o Direct and participate in the evaluation of evolving technology and the cost-benefit analysis of that technology relevant to the customer support function. o Ensure a quality management program is in place to provide an exceptional end to end user experience. o Build a team the responds to and/or handles escalations received in a timely fashion, ensuring issues are resolved and investigated for process improvements o Recruit, train, and support help desk representatives and desktop/field support technicians.. Required qualifications to be successful in this role: o Proven successful work experience, 8-12 years, supporting both service desk and desktop support in a large, high volume multi-client environment supporting several remote locations. o Customer-service oriented with a problem-solving attitude. o Excellent written and verbal communications skills o Team management skills Position ID: J1018-0546
Salary Range: NA
Minimum Qualification
8 - 10 years

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